Terms and Conditions

  1. BINDING ACCEPTANCE
    By using the Website and accepting the privacy policy, you signify that you have read and agree to be bound by these Terms of Service, as well as the rules, privacy policy, and any other agreements referenced herein. Your use of the Website and/or Services indicates your acceptance of these Terms of Service in their entirety. If You disagree with any portion of these Terms of Service, you are not permitted to access or use this website in any way.
  2. ELIGIBILITY
    By using the Website and/or the Services, You represent and warrant that You have the right, authorization, and capacity to enter into a contract with the Company for the Services being given by the Company and to comply with all of the terms and conditions set forth in this agreement. In particular:-
    1. You assume financial responsibility for all transactions performed under your name or account.
    2. You are at least 18 years old and possess the legal capacity to enter into a binding contract in your jurisdiction.
    3. You represent and warrant to the Company that you will use the Site in accordance with all applicable laws and regulations.
  3. REGISTRATION
    3.1 In order to use the Services, you must register on the website and complete the registration procedure outlined below.
    1. You must choose a 'Username' and 'Password' to create your account.
    2. Include your name, age, gender, e-mail address, billing address, shipping address, zip/postal code, and telephone number. You warrant that all information about yourself or others that you supply is true and correct. In the event that any of the information you supply turns out to be incorrect or inaccurate, the Company may, at its sole discretion, block or remove your account.
    3.2 Upon completion of the registration process, you will be permitted to utilize the Company's Services, subject to payment of the Fee.
  4. USE OF SERVICES
    4.1 The term "Services" refers to and encompasses the following diagnostic tests and health packages offered by the Company at its most advanced, state-of-the-art testing facilities.
    1. "onCORE" - Complete diagnostic options for inherited and sporadic malignancies
    2. "hemaCORE" - Clear and accurate diagnostic answers for a variety of hematological illnesses.
    3. "reproCORE" - Reproductive health solutions for infertility, pregnancy, and sexual health
    4. cardioCORE - Genetic diagnostics for cardiovascular disorders and noninvasive tests for heart blockage
    5. endoCORE - Diagnostics of hereditary endocrine abnormalities characterized by a spectrum of symptoms and severity.
    6. "nephroCORE" - Detection of kidney disorders earlier than conventional diagnostic methods.
    7. 'uroCORE' refers to the detection of urological problems of the urinary system, bladder, and prostate.
    8. Specialist testing for ophthalmologic problems; eyeCORE. neuroCORE is genetic testing and counseling for the diagnosis of brain and nervous system problems.
    9. Comprehensive Health Packages that include two or more of the aforementioned tests.
    10. "COVID-19" — Corona virus detection testing
    11. Any additional tests or health packages offered by the Company
    4.2 Your use of the Website authorizes you to access the Services (subject to the completion of the registration process) in the manner described below:
    1. To check the test/health package(s) available on the website and reserve the test/health package(s) that meet your needs.
    2. Choose one of the alternatives. i.e.
      1. Visiting at any of our testing facility(s) to give sample or
      2. Home Service (if available, at the nearest testing facility) in which case the Company will send its representative(s) to Your home for sample collection.
    3. After sample collection, You will receive your order ID and other details via e-mail on your registered e-mail ID or via sms/WhatsApp on your registered mobile number;
    4. Once your test report is ready, You will receive a link to download your test report via e-mail on your registered e-mail ID or via sms/WhatsApp on your registered mobile number.
    4.3 The Services are non-transferable, meaning that only the individual whose name is given to the test/health package(s) at the time of booking is eligible to use the Services.
    4.4 The Services must be reserved at least one day in advance, before 5 p.m. on a work day, in order to be utilized. If a reservation is made after 5 p.m. on a business day, the sample will not be collected until the next business day.
    4.5 You must bring a photo identification card and Your Order ID to the testing center or when requesting Home Service.
    4.6 When submitting a sample for the test/health package, you will be expected to precisely adhere to the instructions/guidelines provided on the company's website (s).
    4.7 The Company maintains the right to modify the nature of the Services outlined in section 4.1 at its sole discretion and by posting an announcement on the Website.
    4.8 You are solely responsible for your activities when using the Website to access the Services, and CORE shall not be liable for such actions.
    4.9 You represent that, despite anything to the contrary provided elsewhere in this Agreement, you are not a person forbidden from obtaining the Services under the laws of India.
    4.10 You confirm and agree that CORE shall not be accountable or responsible for any deficiency in payment of consideration due for the Services booked by You via the Website. CORE is not obligated to furnish you with a Test report in the event that you fail to pay the agreed-upon fee. 4.11 CORE shall not provide a refund for Services booked via the Website unless a mistake occurred during the booking process.
    4.11 CORE shall not provide a refund for Services booked via the Website unless a mistake occurred during the booking process.
  5. INTELLECTUAL PROPERTY AND PROPERTY RIGHTS
    All rights, title, and interest in and to the Website, all content, code, data, and materials thereon, the look and feel, design, and organization of the Website, and the compilation of the content (for instance, text, audio, photographs, illustrations, other visuals, copy, etc.), and other materials on the Website, including but not limited to any copyrights, trademark rights, patent rights, moral rights, and other intellectual property and proprietary rights. Your use of the Website does not grant you ownership of any content, code, data, or other materials accessible through the Website. The use or exploitation of the Website for commercial purposes is strictly prohibited. The content may only be utilized for personal, noncommercial purposes. You may not change, reproduce, distribute, create derivative works from, publicly display, or otherwise exploit any of the content, code, data, trademarks, and/or other materials included on the Website, in whole or in part.
  6. PRIVATENESS
    6.1 "Confidential Information" means all nonpublic information disclosed by a Party or its employees, agents, or contractors (collectively, the "Disclosing Party") to the other Party, its Affiliates, its employees, or contractors (collectively, the "Receiving Party") that is designated as confidential or that, given the nature of the information or the circumstances surrounding its disclosure, reasonably should be regarded as confidential. Confidential Information includes, with respect to the Company, nonpublic information relating to the Company's technology, methods, processes, customers, business plans, business and operating processes, promotional and marketing activities, finances, and other business affairs, as well as, with respect to You, the personal information disclosed by You while making a booking and the information relating to Your Account, username or password, and Your test report (s).
    6.2 The Receiving Party will at all times protect the confidentiality of all Confidential Information pertaining to the Disclosing Party and ensure that its agents, employees, contractors, and Affiliates do the same. The Receiving Party will take all reasonable precautions to prevent the disclosure, dissemination, or unauthorized use of Confidential Information by it or any third party, including at a minimum the same precautions it takes to protect its own Confidential Information of a comparable kind. The Receiving Party will not utilize the Disclosing Party's Confidential Information for any purpose other than those expressly stated below.
    6.3 The obligations set forth in Clause 6.2 do not apply if and to the extent that the Receiving Party establishes that: (a) the Confidential Information disclosed to the Receiving Party was already known to the Receiving Party without obligation to keep it confidential; (b) the Receiving Party received the Confidential Information in good faith and without restriction from a third party lawfully in possession thereof without obligation to keep such Confidential Information confidential; or (c) the Receiving Party independently developed the (f) the Confidential Information must be revealed by Applicable Law or by judicial or administrative proceedings.
  7. RESTRICTIONS ON USE OF WEBSITE
    7.1 You agree to use the Website in accordance with all applicable laws and regulations.
    7.2 You shall not use the Website: I in a manner that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; or (ii) in a manner that violates any applicable local, national, or international law or regulation; or (iii) in a manner that infringes any third party's intellectual property rights, proprietary rights, or rights of publicity or privacy; or (iv) in a manner that is, or may reasonably be considered to be, def
    7.3 You also agree not to:
    1. access, monitor, or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without the express written permission of the Company;
    2. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
    3. take any action or use any device, software or routine to interfere or attempt to interfere with the proper working of this
    4. transmit any viruses, worms, defects, Trojan horses, or other items of a destructive nature.
    5. Steal any other person's personal information, such as debit/credit card number, password, CVV, and card expiration date, and use it to conduct online transactions on this website, in which case you shall be solely liable for all criminal and civil liabilities and shall indemnify CORE for such transactions (s).
  8. INDEMNIFICATION
    8.1 Immediate Damages In the event that any Party breaches these Terms of Service, in addition to any other remedies provided by these Terms of Service or applicable law, the non-breaching Party shall be entitled to recover from the breaching Party only the actual and direct damages incurred by the non-breaching Party as a result of the breach. 8.2 Consequential Damages IN NO EVENT SHALL EITHER PARTY, A PARTY'S DIRECT OR INDIRECT AFFILIATES, AGENTS, SUPPLIERS, EMPLOYEES OR REPRESENTATIVES BE LIABLE FOR (I) ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING IN CONNECTION WITH OR ARISING OUT OF USE OF
  9. MODIFICATION OF WEBSITE AND TERMS OF USE
    The Company maintains the right, in its sole discretion and at any time, to modify the Website, the Terms of Service, and the Company's services. This modification will become effective on the date it is posted online. You agree to review the Terms of Service prior to each usage of the website. Your continued use of the Website and/or the Services delivered on or through the Website following the posting of any modifications to these Terms of Service will constitute your acceptance of those changes.
  10. FORCE MAJEUR
    The Company shall not be liable for failure to perform or delay in performing any of its obligations and duties under this Agreement to the extent that such failure or delay is caused by fire, flood, earthquake, storm, hurricane or other natural disaster, act of foreign enemies, strike, war (declared or undeclared), embargo, terrorist activities, nationalization, government sanction, blockage, labour dispute, lockout, or legal process.
  11. DURATION AND EXPIRATION
    11.1 These Terms of Service shall become effective for You immediately upon completion of the registration procedure and shall continue in effect as long as your Account is active.
    11.2. The Company reserves the right to terminate Your Account at any time in the following situations: a. if Your Account remains inactive for a period of six months or more; b. if, in the Company's sole discretion, You have breached any of the terms and conditions governing Your Use of the Website or Services; or c. if Your Account has been inactive for more than one year.
    11.3 Regardless of the termination of Your Account, all clauses herein that, by their very nature, are intended to survive termination of Your Account will continue to bind you even after termination of Your Account.
  12. RESULTANTS AND OBLIGATIONS UPON TERMINATION
    You are not entitled to a refund if Your Account is cancelled due to a violation of any of the terms and conditions of the Use of Website or Services, without prejudice to any other remedies available to the Company.
  13. GOVERNING LAW AND JURISDICTION
    The legality, interpretation, and enforcement of these Terms of Service shall be governed in every way by Indian law. The parties agree that only the courts in Gurugram shall have jurisdiction to try and decide any dispute arising out of, relating to, or concerning any of the provisions included herein, to the exclusion of all other courts.
  14. DISPUTE RESOLUTION
    If a dispute or disagreement arises between the Company and You regarding the Terms of Use of the Website or the Services or the rights or liabilities of the parties hereunder, then (without prejudice to other express or implied rights or powers) the dispute or disagreement ("the Dispute") shall be resolved as follows:
    1. A party may not initiate court actions (other than proceedings seeking interlocutory relief) with respect to a Dispute arising under this Agreement unless it has complied with this provision.
    2. A party asserting that a Dispute has arisen under this Agreement must provide the other party with written notice of the Dispute's particulars.
    3. The parties shall initially attempt to resolve such Disputes through mutual dialogue. The Dispute shall be submitted to arbitration in accordance with the Arbitration & Conciliation Act, 1996, or any statutory amendment or re-enactment thereof in place at the time. The location of the arbitration will be either Gurugram or New Delhi. The arbitral proceedings must be performed in English, and any and all awards must be rendered in English. The arbitral proceedings shall be governed by Indian law. The arbitrator's decision shall be final, conclusive, and binding on both parties.
  15. MISCELLANEOUS
    16.1 Assignment: The Company may, at any time and in its sole discretion, assign some or all of its obligations to a third party without providing You with prior notice. You may not assign, sublicense, or otherwise transfer any of your rights under this Agreement to a third party without the Company's prior written consent.
    16.2 Severability: If any provision contained herein is determined to be invalid, unenforceable, or prohibited by law, such provision shall be ineffective, but the remainder of these Terms of Service shall remain valid, enforceable, and have the same effect as if such provision had not been included herein.
    16.3 Any delay or omission by a party in exercising any right, power, or remedy under this Agreement will not operate as a waiver of that right, power, or remedy or any other right, power, or remedy, and no waiver will be effective unless it is in writing and signed by the waiving party. In addition, the waiver or single or partial exercise of any right, power, or remedy by either party on one occasion shall not be construed as a continuing waiver of any subsequent or other rights, powers, or remedies on another occasion.
    16.4 Privacy Policy: Our Privacy Policy governs the use of the Website and/or the Services. Before using the Website and/or the Services, you must therefore read and agree to the terms of our Privacy Statement. These "Terms of Service" and "Privacy Statement" form a legally binding agreement between You and the Business, which You accept by using the Website. If you have any concerns concerning this Website's policy or the privacy practices of this Website, or if you wish to exercise any of the rights granted to you by this Policy, please contact us at info@corediagnostics.in. The Business does not access, store, or retain payment card information. The specialized software processes all credit card transactions through banks or third-party gateways, and the company has no role in the transactions beyond referring customers to the appropriate gateways or webpage. Hence, CORE is not liable for any loss or harm resulting from any disclosure of personal information by these banks or third-party gateways.
    PAYMENT POLICY
  1. You may pay the Fee by credit card, debit card, cash card, or online banking. You agree to abide by the terms of the Company's agreements with such third parties (i.e. payment gateways offering services related to electronic payments and collections) who provide such payment mechanisms, including but not limited to the payment of transaction fees charged by such third parties to facilitate payment.
  2. You shall only be permitted to use the Services upon receipt of the Fee in the Company's bank account. In the event that any payment, despite having been completed at Your end, does not get credited to the Company's bank account due to a flaw or failure in the payment system, the Company shall not be liable for the incorrect charge to your credit card/bank account. You shall solely deal with the third party through which the money was channeled in the event of an incorrect debit.
  3. In the event that any transaction performed by you is discovered to be in violation of the Website's Terms of Service, or if the transaction is found to be irregular in any way, the transaction shall be deemed null and void, and the Company shall cancel it. In the event of such a transaction, if the payment has been credited to the Company's bank account, it will be refunded to your credit card/bank account within 7-10 working days, and you will be notified through email and SMS.
    REFUND AND REFUNDING POLICY
  1. If you wish to cancel a booking you have made, you may do so as follows:
    1. If a booking is made before 5 p.m. on a business day for sample collection the following business day, you may cancel it or defer it to another business day within the next 5 business days by exercising either of the two options at any time before 9 p.m. on the day of your booking.
    2. If a booking is made after 5 p.m. on a business day for sample collection on the business day after the next business day, you may cancel it or postpone it to another business day within the next 5 business days by exercising any of the two choices by 5 p.m. on the following business day.
  2. In the event that you do not exercise one of the two alternatives outlined in paragraph 1 within the specified time period, your right to claim Services shall be forfeited and the Fee paid by you shall be forfeited by the Company. If, on the booking date or the postponed date, as applicable, You failed to visit the testing facility or failed to give the sample at the time of availing the Home Service, Your right to claim Services shall be forfeited and the Company shall retain the Fee paid by You.
  3. If the Cancellation is made by You during the period specified in paragraph 1, the money paid by You will be reimbursed to You within 7-10 working days, less a cancellation fee of 2.5% of the entire invoice amount.
  4. The refund amount will only be credited to the same credit card or bank account from which the original payment was made.
    DELIVERY OF TEST REPORT (S)
  1. You will receive a link to download your test report(s) via e-mail to your registered e-mail address or via SMS/WhatsApp to your registered mobile number once your test report(s) are ready. If you have selected physical delivery of your test report(s), they will be sent to you in the following manner:
    1. If You provide the sample at the testing facility, you may collect it in person at the testing facility on the date and time specified at the time of sample collection.
    2. If You utilized Home Service for sample collection, the test report(s) will be sent to Your house on the date communicated to You at the time of sample collection.
  2. The test report(s) shall take 1-14 days (excluding Sundays) depending on the nature of the test/health package(s), with the exception of certain tests that may take longer if results are not clear or if there are any Force Majeure events or if they are performed by an international testing agency. You must provide any additional information requested during the testing process within 24 hours of being notified of its necessity in order to receive timely test results. The company will make every effort to deliver on the requested day of delivery, but will not be held liable if delivery does not occur on that day due to unforeseen circumstances.
    EXTERNAL LINKS AND ADVERTISEMENT POLICY
  1. This Website may contain links to other websites owned by third parties. These links are provided solely for your convenience. The Company does not control and is not responsible for the content of such websites. The inclusion of hyperlinks to such other website(s) by the Company does not imply any endorsement of the content on such other website(s) or any affiliation with their operators.
  2. The Company is not responsible for any type of transmission received by You from such websites, nor for any mistakes, omissions, or statements on such websites (s). The Company does not endorse in any way any advertiser on such websites. Before relying on any information, you are required to independently confirm its correctness. This website contains advertising, such as banners and sponsored links, identified by the word "Advertisement."